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Please note extended processing times for products such as custom units and custom colouring. The product description of your product will notify the processing time.


Please allow up to 2 working days for your order to be processed; This is excluding shipping time. You will receive an email confirmation that your item(s) has been shipped with tracking provided.

During holiday periods, orders may take an additional 2-3 days to be processed and shipped.


Delivery Time

For all UK orders please allow 5-7 working days for your items to be received by you. Fast track shipping is currently unavailable.


For orders to Europe, please allow 7-10 workings days for your order to be received.


For all other International orders, please allow 10-15 working days for your orders to be delivered


Igor Hair does NOT cover any duties/taxes/customs fees that may incur with international shipments.


For orders, we will accept cancellations within 24 hours of order. Please email us at for directions and reason for cancellations

Our hair is final sale due to health and sanitation and we do not permit returns. If your item is defective we will allow an exchange.


To be eligible for an exchange, please ensure that your product(s):

  • Are in their original packaging

  • Aren't used or damaged

  • Haven't been bleached, dyed or altered in any way

  • Bundles are not unravelled

Please email us at for directions and reason for cancellations.

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