Shipping + Returns

Our website currency is set to GBP (£). If you are ordering from overseas you will be debited at the GBP price in your currency conversion. 
All wig orders take up to15 working days to fulfil. This is due to wig orders being custom made and custom coloured.  
Please check the product description of your product before ordering to notify you of the specific processing time. 
To make any changes to your order please email within 24 hours of the purchase at

We ship worldwide!

Please allow up to 2 working days for your order to be processed.​ You will receive an email confirmation that your item(s) has been shipped with tracking provided.

During holiday periods, orders may take an additional 2-3 working days to be processed and shipped.


Delivery Time

  • UK orders please allow 5-7 working days. Selected products with 'Next Day Delivery' ribbon order before 1 pm with standard shipping for next day arrival. - If any delays are incurred please allow 1-2 working days.

  • Europe, please allow 7-10 workings days 

  • For all other International orders, please allow 10-15 working days


For orders, we will accept cancellations within 24 hours of order. Please email us at for directions and reasons for cancellations. For accessory orders, we will permit a return within 14 days of receiving your order.

Our hair is final sale due to health and sanitation and we do not permit returns. If your item is defective we will allow an exchange.


To be eligible for an exchange, please ensure that your product(s):

  • Are in their original packaging

  • Aren't used or damaged

  • Haven't been bleached, dyed or altered in any way

  • Bundles are not unravelled

  • Lace has not been cut 

Please email us at for directions and reasons for cancellations.

*excluding custom orders.