FAQ'S

ORDERING

WHAT CURRENCY ARE YOUR PRICES IN?


We are based in London, England and all prices displayed are in British pounds (GBP). At time of purchase you will charged via direct conversion from your bank.




HOW FAST IS YOUR SHIPPING?


Please allow 1-2 Working days for your order to be processed; This is excluding shipping time, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3 -15 business days of its ship date, depending on location. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

For all UK orders please allow 5-7 working days for your items to be received by you.

Fast track shipping is currently unavailable.

For orders to Europe, please allow 7-10 workings days for your order to be received.

For all other International orders, please allow 10-15 working days for your orders to be delivered.

Please note, we do not ship on the weekend or holidays.




CAN I GET MY ORDER FASTER?


Right now we do not offer expedited international shipping. However, we ship all international orders as soon as possible so you will receive your order within 3-10 working days, and sometimes quicker!




DO YOU SHIP TO INTERNATIONAL P.O. BOXES?


Sorry, we cannot ship to P.O. boxes yet. If you entered a P.O. box as your delivery address we will reach out to get an alternative address which may delay your delivery. All international orders are shipped via DHL.





HAIR

WHY IGOR HAIR ?


At Igor Hair, we set out to constantly exceed our customer’s expectations in the quality of hair that we provide and service. Our hair extensions are a perfect option for versatility and changing up your look! When installed correctly, our hair extensions and custom wigs can be a great protective style.




WHAT IS THE DIFFERENCE BETWEEN RAW AND VIRGIN HAIR?


Virgin Hair: Human hair that has been manipulated to achieve the desired texture which can last for up to a yearwith the correct maintenance. Raw Hair: Raw hair, is 100% unmanipulated virgin hair which can last for up to 3 - 5 years with the correct maintenance




HOW MUCH HAIR DO I NEED FOR A FULL HEAD WEAVE?


We recommended a minimum of 3 bundles of hair for lengths between 12-18” and for lengths of 18” + a minimum of 4 bundles, to achieve natural fullness. As the length of hair increases the shorter the track width. If you are interested in shorter lengths for a bob unit 2 bundles are advised.




CAN I COLOUR VIRGIN HAIR?


Yes! Our hair can be dyed to your desired colour





RETURNS

WHAT IS YOUR ONLINE RETURN POLICY?


Returns and exchanges For orders we will accept cancellations within 24 hours of order. Please email us at info@igorhair.com for directions and reason for cancellations. Our hair is final sale due to health and sanitation and we do not permit returns. If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being worn. The hair cannot be cut, taken out of the bundle and tried on, or processed in anyway. If you meet the requirements for exchange, we will notify you on how to proceed. We require a tracking number for returns to protect both parties. If you return an item without a tracking number and it goes missing, we cannot accept responsibility. Please allow 5-7 working days for processing of exchanges. We reserve the right to refuse any exchanges requested. Due to the nature of the wigs that we sell, we do not offer exchanges or refunds on any wig orders. Please be sure to choose the correct lengths, textures and size before checking out with your order.





CUSTOM WIGS

HOW LONG DOES IT TAKE TO RECIEVE A CUSTOM WIG?


Please allow between 10-15 working days for your wig to be customised, this is excluding shipping time. We ship worldwide Shipping Time: UK orders please allow 5-7 working days Europe, please allow 7-10 workings days All other International orders, please allow 10-15 working days




CAN I BOOK TO HAVE A CUSTOM WIG FITTING?


Yes, of course! Once you have ordered your custom wig you can book an installation appointment via igorhair.com/book-online and on Beautystack!




HOW DO I MEASURE MY HEAD?


Please see our guide here to measure your head for your custom wig correctly.





APPOINTMENTS

CAN I ORDER A CUSTOM WIG TO BE DELIVERED?


To order a custom wig to be delivered add your address at checkout instead of 'Hair for appointment'




DO YOU PROVIDE HAIR FOR APPOINTMENTS?


Yes! To order hair for your appointment you can order directly from our online store and select 'Hair for appointment' at checkout! Alternatively, you can select a hair included service via Beautystack. Don't see your desired style? DM us on Beautystack or Instagram to create a service tailored for you!




HOW DO I BOOK FOR BRIDAL HAIR?


Send over an email to Danielle@igorhair.com to get you ready for your big day! Include your dates, bridal party size and desired style.




HOW DO I BOOK FOR SESSION AND EDITORIAL WORK?


PHOTO-SHOOTS / VIDEO-SHOOTS / EDITORIAL To book for session work please email Danielle@igorhair.com




HOW DO I BOOK VIA BEAUTYSTACK?


Beautystack is an app designed to make booking easier and visual! You can book via the website or on the app! Select your appointment from the feed or direct messgage to get a curated appointment!




CAN I SEND MY HAIR TO BE MADE INTO A WIG ?


Yes! You will need to book a service without hair included at our book online page or on Acuity!




CAN I SEND HAIR TO BE MADE INTO A WIG AND DELIVERED?


Yes! To book wig making services without an appointment please email: bookings@igorhair.com to specify your desired style, shipping address and date needed for!




HOW DO I BOOK VIA ACUITY


Bookings via acuity can be made at igorhair.com/book-online or igorhair.as.me





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