This page was last updated on 5th January 2022


Klarna is the leading global payments and shopping service, providing smarter and more flexible shopping and purchase experiences to 90 million active consumers across more than 250,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

* Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply. 

Igor Hair Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status.


How to shop with Klarna 

  • Add item(s) to your cart and head to the checkout.

  • Select Klarna in the checkout as your preferred way to pay.

  • You can then manage your purchase details in the Klarna app.

  • You will receive a payment confirmation email from Klarna, this will include payment instructions.


How does Pay in 3 work? 

Pay in 3 instalments

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at the point of purchase, with remaining instalments scheduled automatically every 30 days.

How does Pay later work?  

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at


Am I eligible for Klarna? 

To use Klarna you must be at least 18 and use is subject to your financial circumstances. Klarna's assessment will not affect your credit rating.


Does Klarna impact my credit score?


Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Klarna will not run credit searches against you that could impact your credit rating.​ 


What happens if I cancel or return my order?


For Pay In 3, as soon as Igor Hair have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

For Pay Later, as soon as Igor Hair has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.


Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.