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At Igor Hair, we are committed to protecting the privacy and security of all our customers and on-site visitors.

This statement will include how we handle your data and personal information:

 

•    What information is being collected via the website

•    How we collect your information

•    Why we collect the information

•    How we may use the information

•    How long we keep the information, and how we keep it safe

•    What choices and options you have regarding your information

 

 For any further questions please feel free to contact our customer service team

 

Hello@igorhair.com

 

Customer Service Line: +44 (0) 203 868 6353

 

Monday to Friday from 9:00 am to 6:00 pm 

Saturday from 10:00 am to 4:00 pm

Calls are recorded for training purposes. 

 

 

 

Data Protection Principles

 

Your privacy is important Igor Hair. This privacy statement provides information about the personal information

that Igor Hair collects and the ways in which Igor Hair uses that personal information.

 

What Information Do We Collect

 

Igor Hair may collect and use the following kinds of personal information:

•    Information about your use of this website

•    Information that you provide using for the purpose of registering with the website

•    Information about transactions carried out over this website

•    Information that you provide for the purpose of subscribing to the website services

 

 

How We Collect Your Information

 

We may collect data with any interaction that you have with Igor Hair. We collected data in the following ways:

1.    When you provide us with your data

-    "Directly Provided Data"

When you visit the Igor Hair, make a purchase, sign up for our newsletter onsite or communicate to us directly.

This is done by adding an email address to our mailing list or clicking on active buttons like "Add to Bag" when signed into your account.

All of these require a direct action by you.

 

2.    When our system collects information or data as you use our website

-    "System Collected Data"

When using any website there is certain information that gets created and recorded automatically.

When accessing Igor Hair, we use cookies; a small text file sent by your computer each time you visit our website,

unique to your Igor Hair account or your browser. You can read more information about cookies here.

 

What Do We Do With Your Information

 

We collect data for different purposes. Igor Hair may use your information to:

 

•    To provide and operate our services

•    To provide our users with on-going customer assistance and technical support;

•    To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

•    To administer and personalise the website for you

•    To ensure that our users are genuine and to ensure that we are paid for goods that we despatch

– for example, by using personal information, or disclosing that personal information to a credit reference or fraud prevention agency

•    To send to you, products that you purchase and to supply to you services that you purchase

•    To Send to your statements and invoices and to collect payments from you

•    To Send you marketing communications, if you have registered with us or provided us with your email address and selected

to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail, post, telephone and other means of communication, including mobile text messages and push notifications.

 

You will also be given the opportunity to receive such communications from us and selected third parties.

This includes if you choose to use the Facebook “like” button to indicate you like any of our pages or apps.

 

Examples of these communications include:

(1) welcome and engagement communications - informing you about how to best use Igor Hair, new features etc.;

(2) promotional communications, including details of our latest sale or promotion.

These messages will be sent to you based on your profile information and messaging preferences as selected by you in relation to your account

 

•    To carry out polls, surveys, analysis and research on how our site is being used, customer views, what we could do better etc, - these polls, surveys, analysis and research may be conducted by Igor Hair or third parties. Igor Hair or those third parties
may follow up with you via email regarding your participation unless you have opted out of receiving email messages.

 

 

We may use third parties to deliver incentives to you to participate in polls, surveys, analysis or research, and verifying

your contact information, which may require your contact information and other personally identifiable information to be provided to the third party fulfilling the incentive offer.

 

How We Keep Your Information Safe

 

We will not sell your information with your consent. We will not sell any personally identifiable information

including your name, address, email address or payment details with any third party.

 

Igor Hair will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

Igor Hair will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

 

Information that Igor Hair collects may be stored and processed in and transferred between any of the countries in which Igor Hair

operates to enable the use of the information in accordance with this privacy policy.

 

In addition, personal information that you submit for publication on the website will be published on the internet and may

be available around the world.

You agree to such cross-border transfers of personal information.

 

 

How Can You Withdraw Your Consent

 

If you don’t want us to process your data anymore, please contact us at hello@igorhair.com

 

•    You can verify what personal information we may have about you by contacting us and, if you wish,

we will provide you with a copy of the personal data we hold about you by email.

We may ask for proof of your identity before providing any information and reserve with the right to
refuse

 

to provide information requested if identity is not established.

•    To close your account, please contact us our Customer Service team;

•    You can opt-out of receiving marketing communications from us at any time.

This can be done by clicking on the "unsubscribe" link in any email communications which we might send you,

or by contacting our Customer Service team. Once you do this, we will update your profile to ensure that
you don’t receive further marketing emails. Please note that this might take a few days for all our systems to have updated with that fact.

 

 

 

You can contact our customer service team here:

 

Hello@igorhair.com

 

Customer Service Line: +44 (0) 203 868 6353

 

Monday to Friday from 9:00 am to 6:00 pm 

Saturday from 10:00 am to 4:00 pm

 

 

 

How Do We Use Cookies and Other Tracking Tools

 

Cookies are implemented to keep track of movements and actions on our site.

 

svSession, Permanents, allows our site to create activities and BI

 

hs, unique token, sessional, used for site security

 

incap_ses_${Proxy-ID}_${Site-ID}, sessional, used for site security

 

incap_visid_${Proxy-ID}_${Site-ID}, sessional, used for site security

 

nlbi_{ID}, persistent cookie, used for site security

 

XSRF-TOKEN, persistent cookie, used for site security

 

smSession, persistent for two weeks, used to Identify logged in site members

 

 

 

Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated,

so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

This page was last updated on 1st June 2018.

 

 

 

 
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