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TERMS OF USE

 

Please read this information carefully as our terms and conditions govern the use of this website. Throughout the website, the terms “we”, “us” and “our” refer to Igor Hair.

By using this website, you accept these terms and conditions in full. If you do not agree with any part of these terms and conditions, you must not use this website.

 

You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

 

Privacy Policy

 

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and updating your account information for accuracy and completeness.

 

Please see our full privacy policy here.

 

 

 

Cookies

 

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy/cookies policy. Please see the full policy here.

 

General Conditions

 

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Product Availability

 

If a product is out of stock, unavailable or if we cannot fulfil your order, we will contact you immediately to notify you and to see if you are interested in receiving a replacement. If a substitution is not acceptable, you may wish to cancel your order, in which case we will refund the amount charged to you via the same method of payment you used.

 

Ordering

Payment must be completed on all physical and digital goods at the time of purchase through Igor hair. This includes custom wig orders. At the time of booking a service via Igor Hair a deposit (Percentage of the overall price), is taken when booking for the security of both parties. Payment is completed after service. 

 

Order Processing

 

Please allow up to 2 working days for your order to be processed; This is excluding shipping time. You will receive an email confirmation that your item(s) have been shipped with tracking provided. During holiday periods, orders may take an additional 2-3 days to be processed and shipped.

 

Delivery Time

For all UK orders please allow 5-7 working days for your items to be received by you. Fast track shipping is currently unavailable.

For orders to Europe, please allow 7-10 workings days for your order to be received.

For all other International orders, please allow 10-15 working days for your orders to be delivered.

 

Billing Address and Shipping Address

 

We only send orders to the Billing Address. If customers require a parcel to be sent to an alternate address, then they would need to submit proof of their Billing Address details with their order within 24hrs from the time the order was made.

We only accept ID in the form of a bank statement or Government issued ID.

 

International Shipping

 

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.

Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

 

 

Shipping Delays

 

It is always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, please order in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of Royal Mail.

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

We entrust Royal Mail to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges

 

 

Failed Deliveries

 

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included all the information (address, flat number, etc.) needed to deliver your package.

Your order will be shipped via Royal Mail to the address you provide. It is important that you give us the most accurate and complete information possible. Please note - if your parcel is signed for by someone other than yourself at your address, we will not be held liable for our duty is to deliver to your address. No refunds will be issued for refused or abandoned shipments.

If a shipment is returned to us due to an incorrect or false address you will be responsible for additional shipping charges.

 

 

Returns Policy

 

Returns and exchanges

 

For orders, we will accept cancellations within 24 hours of order. Please email us at info@igorhair.com for directions and reason for cancellations.

 

Our hair is final sale due to health and sanitation and we do not permit returns. If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being worn. The hair cannot be cut, taken out of the bundle and tried on, or processed in any way. If you meet the requirements for exchange, we will notify you of how to proceed. We require a tracking number for returns to protect both parties. If you return an item without a tracking number and it goes missing, we cannot accept responsibility. Please allow 5-7 working days for processing of exchanges.

 

We reserve the right to refuse any exchanges or returns requested for items of which we feel have been worn or tampered with.

 

We cannot be held liable for any damage caused by colouring, bleaching or lifting products as our products are tested to ensure the ability to take colour when done properly, and by a professional

 

Custom orders are non-refundable or exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.

 

 

Policy Changes

 

We reserve the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

 

 

 

Ownership of copyright

 

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Igor Hair.

 

Data mining

 

The automated and/or systematic collection of data from this website is prohibited

 

 

Contact Information

 

Questions about the Terms of Service should be sent to us at info@igorhair.com

 
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